Account Information
How do I update my shipping address?
You can adjust your shipping address directly from your bmiMD portal login in the “Addresses” section. If you need to make any address changes, please...
How can I pause/cancel my subscription and what happens next?
Pausing your subscription gives you the flexibility to resume whenever you're ready, and you won't be charged during this time. However, we recommend ...
I was informed that my intake form is not complete. How can I resolve this?
Please check your email for any messages from bmiMD regarding your intake form and orders. The email should contain a direct link to your intake form,...
I can't log into my account. Can you help me reset my password?
You should be able to reset your account password using the link below: https://www.bmimd.com/my-account/lost-password/
How can I access my patient portal?
If you’d like to proceed with reactivating your subscription, you can do so by: 1. Logging in to your bmiMD account . 2. Navigate to Subscription/Bi...
What do I do if I want to reactivate my subscription?
If you’d like to proceed with reactivating your subscription, you can do so by: 1. Logging in to your bmiMD account . 2. Navigate to Subscription/Bi...
How do I update my payment information for my order?
To update your payment method on file, please follow these instructions: 1. Log in to your bmiMD account . 2. Navigate to Subscription/Billing. 3. C...