Order Status
Need to adjust my order renewal/refill date, how do I do it?
You can reschedule your order by emailing our team at orders@bmimd.com . Please be sure to contact us before your next renewal or refill is processed...
When will my order be delivered?
Once your bmiMD provider reviews your intake form and confirms your eligibility for a program, your order will be sent to the pharmacy for processing....
I only received 2 vials for a 3 month supply. Where's the third vial?
Your third vial will be shipped automatically as you near the end of your second month.
The vial appears to contain less medication than anticipated. Why is that?
Your treatment order includes the exact amount of medication prescribed by your provider for your treatment plan. Please note that vials may not appea...
How can I check the status of my order?
We understand how important it is to stay updated on your order! When you placed your order, you should have received an email confirmation along with...
My order arrived with defrosted ice packs. Is it safe to use?
It is completely normal for your order to arrive with defrosted ice packs, especially in warmer temperatures. Rest assured, your medication is still v...